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Reading Customer Think’s Lean thinking in CRM and Social CRM
Image by Bill Gracey via Flickr If Lean is about avoiding waste and CRM is about creating value for a customer, then indeed these two concepts can meet in a passionate way. Do you agree? Found at Lean...
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Recommending Design Thinking – a documentary
Via Scoop.it – Designing designed customer service A documentary exploring design thinking, a movement that tries to distinguish design as a “surface”, from its thinking “behind.” (Thinkers behind...
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Looking to Join the Lean Start-up Movement?
See on Scoop.it – Designing design thinking driven operations Three pointers for using the theory in practice. (#howInteresting Looking to Join the Lean Start-up Movement? – Three pointers for using...
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